Artwork:
Artwork can be produced from your logo, camera ready art or current product. Complicated designs or creative art will be billed at $25.00 (net) per hour. Complete artwork charges will be quoted upon request. Paper proof will be supplied @ $10.00 (net).
Terms:
Factory reserves the right to extend a Net 30 day credit line. Partial or full payment may be required before orders are processed. There is a $25.00 (net) charge for returned checks.
Rush Orders:
Due to the complexity of items we offer, rush orders are discouraged. However, orders that require less than quoted production times must be authorized by AA Patch Works and will be charged accordingly (usually 25%). All freight charges are additional.
Custom Orders:
A written purchase order is required on all orders. Custom orders are not returnable under any circumstances.
Customer Service Issues:
Upon receipt of goods, customers have four (4) business days to submit a claim. All returns require a return authorization number. AA Patch Works company policy does not allow us to issue call tags.
Corrections & Cancellations:
Orders corrected or canceled will be charged for costs incurred to date.
C.O.D. / Drop Shipments:
Orders requiring C.O.D. shipping will be charged an additional $5.00 (net) cost per box and/or location on quantities exceeding one (1).
Minimum Quantities:
Any orders less than the minimum quantities listed on the price list will require approval and special pricing.
